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Frequently Asked Questions

How do I order and when do I supply artwork?
Ordering is easy. Simply choose the products you would like and where you have the option to select how fast you want the order produced, select if you would like the standard, express or express plus service. Once you have completed the checkout, you will receive an order confirmation. This will contain instructions on how to supply your artwork. You can simply reply to the email if your file(s) is under 20mb, of for large files you can click the link in the email to our artwork uploader (this can accept files upto 2gb).

What is the difference between the budget and premium roller banners?

There are a few key differences between the budget and premium roller banners we supply. They both use the same high quality case and both come ready to use with the 3 section telescopic pole and padded carry bag - the only difference is the material we print onto. The budget roller banners use a standard pvc banner print, this allows us to supply the product at a discounted price buy may not be suitable for all customers. The premium roller bannes use print is made using a higher quality dual layer PET/PVC material. The PET/PVC material stays flat to the edge, has a grey light block liner on the rear and due to a smoother print surface allows for a better quality printed result. The standard pvc print will curl at the edges (nothing horrendous - its just worth pointing out, unlike many other suppliers who charge premium prices for the cheaper material and dont offer you a choice), also being a single layer mateial with no light block, if placed in front of a window or light source, you will see the shadow of the pole etc. on the face. The last main difference is that the print surface is not as smooth - so may be unsuitable for high end prints which are intended to be viewed up close. So to summarise our advice would be the budget banners are great for backdrops, short term, community projects, small/local business etc. The premium banners are an excellent option for the brand/image concious, corporate, high end products/services, fine detail jobs. We get great feedback on both types, and both are great quality (we wouldn't sell anything less), but we do believe in offering you the chance to make an informed choice so you will be delighted with the value of the products you have purchased.

My order arrived damaged.
We pack your order very well, knowing how they may be handled, so its very seldom that problems arise. Should you encounter a problem with a damaged package, please sign for the package as \'DAMAGED\' and notify us immediately. If a part of your order is damaged within the packaging, please let us know immediately.
What method of payment do you accept?
You can pay online by credit/debit card, Paypal or Google Checkout. If you would prefer to call your order through, we are happy to accept phone orders Mon - Fri, 9am - 5pm.
Do you have account facilities?
We do not currently offer any account facilities. All orders must be paid for by online at the time of ordering.
Is ordering online safe and secure?
In a word - Yes. Your payment details are only ever entered on an encrypted secure server, this elminates the possibility of your details getting into the wrong hands.
What materials do you use?
We only use high grade quality materials:
Standard PVC Banner: 500gsm
Budget PVC Banner: 350gsm
Mesh Banner: 300gsm
Standard Roller Banner: PET/PVC 440gsm (Grey Back - So Fla Anti Curl)
Budget Roller Banner: 350gsm PVC
Standard White Self Adhesive Printed Vinyl: 80 micron
Laminate (Satin/Gloss): 80 micron
One Way Vision Vinyl: 150 micron
What resolution do you print at?
We print at different resolutions for different products - upto 1440dpi.
What is the durablitity of your ink & prints?
We use solvent inks which are are fade resistant (for a minimum of 3 years of sunlight). Prints are also scratch resistant - but not scracth proof. We can laminate most prints if you would like an added level of protection, however through normal useage lamination is not generally required.
Do you print photo quality?
We print on state of the art Roland Versacamm & Versa Art printers which produce photo quality prints. The print result is dependant on the quality of the original image, so always ensure that any images used in your designs are of the maximum resolution you have access to. As long as you use high resolution images the end result will be photo quality when viewed from normal viewing distances. Banners and signs are not intended to be viewed up close like a photo, so you do not have to have a full size 300dpi image - which are almost impossible to obtain. In the signage industry 'photo quality' is deemed to be so when viewed from a 'normal viewing distance' of around 2m. 
Are you banners weather proof?
Our PVC & Mesh banners are completely weatherproof and will last for as long as required, so long as they are well looked after.
Can I cancel an order?
As all items are custom printed, you are unable to cancel an order once the order is placed. This is in accordance with the Distance Selling Regulations. Your statutory rights are not affected.
Can I order by phone?
If you prefer to order by phone, that is fine. Just call us on 01923 23 25 27 and we will be happy to help advise and take your order.
How soon will I get my order?
We aim to produce and ship orders as per the requested production timescale in your order.

Standard Production is 2-3 days
Should your item be eligable for our express or express plus upgrades, the expected delivery date will be displayed on the item page at the time of ordering. 
Express - Order before 11am weekdays for a next working day production and dispatch.
Express Plus- Order before 11am weekdays for same working day production and dispatch

Should you have a special requirement, please feel free to get in touch. We can arrange same day couriers etc. should your job be very urgent.
Can you supply items not listed on your site?
As a sign company as well as an online store, we can supply most types of signage. If you have a particular request, please get in touch and we will be happy to help.
Can I get a discount for large orders?
We can offer discounts for large orders. Check out our product pages for the discounts we can offer - on some items we can offer as much as 50% discount for large orders..
Can you deliver to my customer #white label#
If you are a printer/sign shop/designer who wants to resell our products, we are happy to deliver direct to your customer. We can ship in plain packaging with no mention of us, please let us know if you would like this service. Ensure that the delivery address on our order is correctly filled in and your customer will be available to sign for the order.
Can I collect my order?
Yes. We welcome you to our store in Watford to collect your order. Please select \'Collect from store\' when ordering and we will contact you when your order is ready for collection.
I missed the courier delivery?
We use DPD to deliver our orders. Please ensure you are available to sign for your order - also please ensure you have given a full and detailed address, if the driver can not locate your premesis due to lack of information (no clear signage/labelling on your building etc..) your order will be returned to the depot . If you are not in, a card will be left with instructions on how to arrange a re-delivery or collect from your local DPD depot. If your order can not be delivered after 3 days/attempts it will be returned and you will be charged for the return and redelivery.
How much is delivery?
We offer flat rate shipping for any size order, please see the checkout page or the current delivery rates.
Do you ship overseas?
Yes we do ship overseas, currently deivering to the whole of Europe. Please allow an 2-4 days for standard delivery to Europe. We have a flat rate to cover any size order. If you require an order urgently please get in touch as we can use a fast/more expensive courier to achieve 1-2 day deliveries.
There is an error on my print
There is a tollerance for small imperfections on large format prints that do not affect the overall appearance. Please let us know if you experience any difficulty with your order. If you have an error on your print, please email us with a photo of the error and we will look into the problem. All our prints are checked before sending so it\'s very rare to experience a problem.
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