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• STANDARD DELIVERY
We currently offer a standard capped flat rate standard delivery on all orders, including Roller Banners, PVC Banners and Feather Flag ranges.. For most items this is a 3 working day turnaround (see individual product pages for details). The standard delivery cost is currently £14.99. We do not make money on shipping, due to the size and weight of our packages, we have had to move from the more domestic focussed delivery option of DPD, in favour of dedicated business couriers whio specialise in bulkier items, and in turn give a better delivery service.We will chose the most appropriate delivery option between Tuffnells, UPS or UKmail.
For urgent orders we offer various production speed offerings when ordering. The delivery is a set price, but items ordered on our Express, Express Plus & 1 Hour production service options still incur the stated upgrade fees for rapid production to cover wastage and other expenses incurred in producing urgent jobs.
All of our printed products are proudly printed and assembled in the UK.
• Delivery Surcharges
Scottish Highlands, Northern Ireland, Isle Of Wight, Offshore Islands will all incur a one off fixed £20 surcharge to cover the extra costs levied by our carriers.
• London Express Orders
With this option, you can order right up to 5pm weekdays, for GUARANTEED delivery next working day to central London (see main menu page for postcode details). We will ship your order the next morning with our dedicated same day courier to ensure your most urgent deadlines are met. There is a service upgrade for this per product and a one off delivery charge of £30 regarless of order size.
• Urgent / Same Day Production and Deliveries
If you have an urgent need for our products, we can arrange to have orders sent by same day courier or delivered in our van. The cost for this type of service is obviously more than our standard prices, so if you have a last minute job, please get in touch and discuss your requirements with us. We can produce overnight and at weekends if required to fulfil urgent orders. If it's humanly possible, we won't let you down.
Due to the nature of this type of bespoke service, we would ask you to get in touch for a quote based on your requirements and location. Please be advised that the prices charged for the products are more than our standard Express Plus service if order is placed after 11am. We have a local same day courier who can deliver anywhere in the UK, this service is charged at cost, or you are welcome to send your own courier to collect at an agreed time.
As a general rule, we offer trade prices which are 50% of the retail price, urgent orders that can be produced in normal working hours revert to retail price. Please email or call for your instant price quote.
• Production time
When you add a product to your basket, if the product is available for same or next day production you will be able to choose your preferred option. The delivery date will be shown on the product page.
• Standard [2 Day Production] This is the standard production option and means that your order will be ready to ship or collect 2 working days after you place the order.
• Express Plus [Same Day Production] (order with artwork before 11AM GMT) Your order will be ready to ship or collect the same day.
Please note: Your order will be shipped when all items have been produced. If you order a mix of express and standard production products, but you wish to have the express items delivered sooner, they must be ordered in a seperate order. If you are collecting, you can collect each item as it is produced.
• Next Day Delivery
Once your order has been produced, and you have chosen to have your order delivered - your order will be sent on a next working day service. The standard time for delivery is 9-6. Your order will need to be signed for, so please ensure someone is available to accept the order on the delivery date. If no-one is available, the order will be returned to the courier depot and a card with the couriers details will be left. You can then choose to arrange a re-delivery or collect from the depot.
Once your order has been dispatched, you will receive an email containing tracking details.
European orders are sent on a 5 working day service (please add 3 working days to delivery date displayed - as the displayed date is an indication of UK orders only).
• Collection From Store
If you have chosen to collect your order from store, you will be contacted once your order is ready. Orders can be collected at 5PM on the day of production or any time after. Our store hours are 9am - 5pm Monday - Friday.
• Scottish postcodes regarded as 'Highlands', Isle of Wight, Northern Ireland
Our UK courier, DPD, regards remote Scottish postcodes, Isle of Wight & Northern Ireland as a premium service. As such, the cost of these are more than the standard shipping, We are still proud to offer flat rate shipping to these areas, the cost will be displayed when you enter your postcode at checkout. These areas are all intended to be a next day service, but can be a 2 day service if the destination dictates this method. Please note that due to limitations on certain postcodes there can be a 1 day delay in delivery (the date shown on the express plus delivery box is for standard UK postcodes).
• Price Beat - The details
We aim to offer the lowest prices, however if you find identical products cheaper elsewhere we will match the price.
With print, it can be difficult to establish when two similar looking products are produced using the same materials and print process. As we only use high quality materials from the UKs leading suppliers - we need to know that anyone offering a lower price is offering the same product and quality, not a cheap inferior version.
The conditions of our Price Match Policy are as follows:
If the goods we sell are cheaper elsewhere at the time of purchase, we will match that price by emailing you a personal voucher code.
We do not match prices after the sale has been completed.
Item from competition must be available for same day collection (and advertised as so on their website), if its a product we offer available for same day collection, as advertised so on our website.
The goods must be supplied by an authorised UK retailer (UK company established 1 year+) that any member of the public can purchase the item via their website, not a sole trader, auction site, wholesale/trade supplier, and be of the same specification, size and colour.
To produce a product of the same quality, we will need to have evidence that the vendors printer, ink, media and hardware are the same as ours. For this, we just need the suppliers information for each component (brand and stock code) and we can check if they are a current customer of our suppliers.
When you have the required information of the competitors products, please email this with a link to the product showing the lower price and we will assess the information.